Introduction
obtained on the website, electronically through email, over the telephone or through our offices, is
a fundamental principle, and fundamental to the way we conduct our business. Our operations are
therefore based on a Privacy Policy that guides the handling of any and all personal information
that we collect.
This policy is consistent with the privacy and data protection policy (2018-Kenya) enforced by
article 31 of the Constitution and the Kenya Data Protection Act No. 24 of 2019.
AmCham Kenya reserves the right to change this policy, and it may be updated periodically. These
changes may affect our use of your personal information. Please check for changes regularly.
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1. Privacy Statement
This policy deals only with personal information handled by AmCham Kenya through the Connect
website. Personal information identifies a specific individual but excludes business contact
information. The following explains how we handle your personal information.
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2. Accountability
The purpose for which AmCham Kenya collects personal information will be identified at or
before the time the information is collected. We may collect personal information for the
purposes of:
• Allowing access to restricted information, data or publications on Connect;
• Offering various services as listed on the Connect website.
• Responding to direct inquiries and making follow-ups.
• Providing additional information on our work and other services not listed on Connect.
We will not use personal information for any purpose other than that identified at or before
the time of collection.
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3. Purpose of Personal Information
The purpose for which AmCham Kenya collects personal
information will be identified at or before the time
the information is collected. We may collect
personal information for the purposes of:
• Allowing access to restricted information, data or
publications on Connect;
• Offering various services as listed on the Connect
website.
• Responding to direct inquiries and making
follow-ups.
• Providing additional information on our work and
other services not listed on Connect.
We will not use personal information for any purpose
other than that identified at or before the time of
collection.
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4. Consent
AmCham Kenya seeks consent for all personal information we collect, use and/or disclose
prior to, or at the time of, collection. If you have voluntarily provided information, you
have consented to the collection, use and/or limited disclosure of your personally
identifiable information as described in this privacy policy. As required by law, we will
not use your personal information for any purpose other than that for which you have
consented. Should we require personal information for a new purpose, we will contact you to
seek consent for that new use.
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5. Limits for Collecting, Using, Disclosing and
Keeping Personal Information
AmCham Kenya does not collect, use or disclose
personal information of individuals except when you
give consent (explicit or implied) and provide the
information on a voluntary basis. There may be
occasions where more specific personal information
is necessary for us to proceed with a request for
information or provide you with a product or
service. In such cases, we will provide you with a
description on the information we need. In all
cases, AmCham Kenya limits the amount and type of
information collected to only that which is required
to provide you with the requested information,
product, or service. We collect only information
that is voluntarily provided by you and undertake
that such information will be kept strictly
confidential.
We retain personal information only as long as is
necessary to provide you with a requested product,
service or information. We then delete or destroy
this information as appropriate to do so.
In some cases, note that legal reporting and
retention requirements require us to retain
information for a specific amount of time. Under
these limited circumstances, privacy-protected
information will only be kept for the period
required by law.
AmCham Kenya will not sell or trade any personal
information with third parties. Disclosures of
information will be made in circumstances where
AmCham Kenya has entered into a contractual
arrangement with a third party, and the purpose of
that contract is the provision of a product, service
or benefit. In such circumstances, information
disclosure will be limited to information strictly
necessary for the provision of the contracted
benefit or service. AmCham Kenya may transfer
information to service providers where information
processing is outsourced in the course of certain
administrative or contractual procedures or
services. Where personal information is transferred
to a service provider for processing, we require
that the provider respect this Privacy Policy and we
restrict them from using or disclosing personal
information transferred to them for any purpose
other than the provision of services to us.
Any personal information that we store is always
stored in such a manner as to ensure its security
and confidentiality.
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6. Safeguarding Personal Information
AmCham Kenya respects the privacy of Connect website
visitors and internet users and will protect that
privacy as vigorously as possible. We store personal
information in electronic and physical files that
are secure.
Our security measures include:
- • Secure locks on filing cabinets
- • Computer system firewall protection
- • Password protected files
- • Virus protected software
Unfortunately, no data transmission over the
Internet can be guaranteed to be 100% secure. As a
result, while we strive to protect your personal
information, we cannot ensure or warrant the
security of any information you transmit to us or
receive from us electronically.
This is especially true for information you transmit
to us via e-mail. We have no way of protecting that
information until it reaches us. Once we receive
your transmission, we make our best efforts to
ensure its security on our servers.
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7. Data Retention
AmCham Kenya employ security measures to protect
your
information from access by unauthorized persons and
against
unlawful processing, accidental loss, destruction
and
damage. We will retain your information for a
reasonable
period or if the law requires.
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8. Information That We Collect from You
When you visit, register or order products or
services on
Connect you may be asked to provide certain
information
about yourself including your name, contact details,
and
credit or debit card information. We may also
collect
information about the following:
Your usage of our website as well as information
about you
from any messages you post to the website and/or
e-mails or
electronic communication you send to us.
Information about your visit, including but not
limited to:
your IP Address, operating system, browser version,
geographical location, length of your visit and
pages
visited. This information is held on our server logs
and is
used for generating anonymous statistics to help us
improve
our service to you. We reserve the right to use this
information to investigate and take action against
any
misuse of the site.
Information provided by you via online forms. This
includes,
but is not limited to; enquiries, complaints,
service
request and interest submission forms.
Any transaction you perform on our site. This
includes
personal information that may identify you for the
purposes
of the transaction and any account you may hold with
us. We
may also use this information for anonymous
statistical
purposes.
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9. Use of Your Information
Your information will enable us to provide you with
access
to appropriate parts of our site and to supply the
goods or
services you have requested. It will also enable us
to bill
you and to contact you when necessary, concerning
your
orders. We will also use and analyze the information
we
collect so that we can administer, support, improve
and
develop our business.
In particular, we may use your information to
contact you
for your views on our services and to notify you
occasionally about important changes or developments
to the
site or our services. Further, we might also use
your
information to let you know about other products and
services which we offer which may be of interest to
you and
we may contact you by e-mail.
We may also use your information for all or any of
the
following purposes:
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• To generate anonymous statistical reports.
These are
essential to give us an overview of how our
site is being
used and enables us to improve our service.
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• Personal data submitted to this site may
be used for the
following, plus any purpose stated on the
relevant part of
the site:
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o Administer the website;
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o Improve your browsing experience
by personalizing the
website;
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o Enable your use of the services
available on the website;
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o Send statements and invoices to
you and collect payments
from you;
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o Send you general commercial
communications;
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o Send you email notifications which
you have specifically
requested;
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o Provide third parties with
statistical information about
our users – without identifying any
individual user;
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o Deal with enquiries and complaints
made by or about you
relating to the website.
Any other purpose stated on the relevant
part of our website
at the point the data is gathered.
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10. Disclosure of Your Information
Third parties outside of Kenya may be used to host the
website, process information, fulfil and deliver orders,
process credit card payments and provide support services on
our behalf. We will only use providers that follow all
reasonable safeguards to protect your information.
We may also pass aggregate information on the usage of our
site to third parties, but this will not include information
that can be used to identify you.
When providing us with your details, we may also allow
carefully selected third parties, including other companies
in our membership, to contact you occasionally about
products and services which may be of interest to you. They
may contact you by e-mail with your consent.
Finally, if our business enters into a joint venture with or
is sold to or merged with another business entity, your
information may be disclosed to our new business partners or
owners.
Countries outside Kenya may or may not always have strong
data protection laws. However, we will always take steps to
ensure that your information is used by third parties in
accordance with this policy. Unless required to do so by
law, we will not otherwise share, sell or distribute any of
the information you provide to us without your consent.
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11. Cookies and Password Protected
“Subscription” Accounts
Cookies are small amounts of information which we store on
your computer. Cookies make it easier for you to log on to
and use the site during future visits. They also allow us to
monitor website traffic and to personalize the content of
the site for you. Cookies cannot damage files, nor can they
read information from a user’s hard drive. This cookie does
not contain any personal information, but it allows our
server to identify you as having successfully logged in so
that you do not have to re-enter your password each time you
access a password-protected page during that session.
You may set up your computer to reject cookies although, in
that case, you may not be able to use certain features on
our site. In order to access password protected subscription
accounts on the Connect website you must accept a cookie
from our Web server.
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12. Accessing and Updating
AmCham Kenya will make every effort to keep personal
information as accurate, complete, current and relevant as
necessary for the identified purposes. We do not routinely
update personal information. Also, on written request you
may view or edit your personal information as collected and
currently stored by AmCham Kenya. You are entitled to see
the information held about you and you may ask us to make
any necessary changes to ensure that it is accurate and kept
up to date. If you wish to do this, please contact us at
mercy@amcham.co.ke
AmCham will inform you of what personal information we have,
what it is being used for and, wherever possible, to whom it
has been disclosed. There may be exceptional circumstances
as provided by law under which AmCham may not be able to
give an individual access to the personal information about
her or him held by AmCham, in this case AmCham will explain
the reason for this lack of access. Any requests should be
directed to our Privacy Officer. To make a request, please
send a personally-signed email or letter to:
Mercy Mwangi - Privacy Officer
Email: mercy@amcham.co.ke
In your letter, please specify the following information:
your name, complete contact information, business or
organizational affiliation, and the nature of your request,
including whether you wish to edit or simply view the
information, or inquire as to its use and/or disclosure. We
will reply to your request within sixty days after receipt
of the request, or if we are not able to respond within this
time period, we will send you a notice of extension. If we
are not able to disclose all the personal information, we
hold on you, we will give you a reason for our inability to
do so, unless prohibited by law.
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13. Questions
Any questions or comments you may have about our handling of
personal information should be directed to our Privacy
Officer.
14. Changes to Our Privacy Policy
Any changes to our privacy policy in the future will be
posted to the site and, where appropriate, through e-mail
notification.
